Troubleshooting

Unable to cancel a backup progress

Generally, the problem occurs while WP Cron might not be working properly. Please install WP Crontrol plugin to check your WP Cron system and make sure that it works correctly. Additionally, you can use phpMyAdmin to access your database > wp_options >...

Get 404 error when logging to the staging site

Here are two possible casues to the problem and the solutions: 1. The site is hosted on WordPress.com WordPress.com is different from the usual WordPress.org self-hosted sites configuration, for example, the files and folders structure, our plugin is developed based...

When creating a backup it breaks into several parts

That is because by default, our plugin splits a backup to multiple parts(200MB for each) to increase backup success rate, especially for websites with shared web hosting. However, you do have the option to finally get a single backup file by changing the following...

No backups show up when scanning the Migration folder

It is usually because you have enabled WPvivid white label option on the source site,which has changed the wpvivid slug in the backup file name, causing the backup was not identified by the plugin. The current solution is to enable the white label(using the same brand...

Backup not responding or timeout

The backup not responding and backup timeout issue is mostly caused by insufficient server resources. So, we would recommend you to try the following WPvivid Settings first, In Backup Settings Uncheck the option of ‘Merge all the backup files into single package when...

Website restore timeout

The restore timeout issue is usually related to the server limits, you can try to change the following settings: In WPvivid Advanced Settings: Change PHP script execution timeout for restore to 3600 seconds(try 7200s or higher if the backup is large in size) Change...

Migration removes users

That is actually the design, after migration, the current users on the destination site will be overwritten(replaced) by the users of the source site. If you want to keep the current users, WPvivid Backup Pro actually offers the ability to exclude user data when...