Troubleshooting

Backup not responding or timeout

The backup not responding and backup timeout issue is mostly caused by insufficient server resources. So, we would recommend you to try the following WPvivid Settings first, In Backup Settings Uncheck the option of ‘Merge all the backup files into single package when...

Website restore timeout

The restore timeout issue is usually related to the server limits, you can try to change the following settings: In WPvivid Advanced Settings: Change PHP script execution timeout for restore to 3600 seconds(try 7200s or higher if the backup is large in size) Change...

Migration removes users

That is actually the design, after migration, the current users on the destination site will be overwritten(replaced) by the users of the source site. If you want to keep the current users, WPvivid Backup Pro actually offers the ability to exclude user data when...