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Backup error: An exception has occurred. class:Google_Service_Exception;msg:{ \”error\”: { \”errors\”: [ { \”domain\”: \”global\”, \”reason\”: \”storageQuotaExceeded\”, \”message\”: \”The user\’s Drive storage quota has been exceeded.\” } ]

by Nicholas | Jun 21, 2022 | Troubleshooting

The issue occurred due to insufficient Google Drive space. Please free up Google Drive and make sure that there is enough Google Drive space to store backups.

Site migration failed because of the receiving site can’t receive the oversized data chunk during auto-migration.

by Nicholas | Jun 21, 2022 | Troubleshooting

In this case, go to WordPress admin dashboard of target site > WPvivid plugin > Settings > Advanced settings and decrease the value of ‘Chunk size’ to 512 KB and save changes. Then perform an auto-migration task again. Alternatively, you can...

Cloud storage authentication is unsuccessful

by Nicholas | Nov 8, 2021 | Troubleshooting

Please temporarily deactivate your firewall plugin, then authenticate your cloud storage again.

The plugin interface messed up after white label is enabled

by Nicholas | Nov 5, 2021 | Troubleshooting

It is because the white label name included special characters. The white label name can contain numbers, lowercase/uppercase letters, underscores and spaces only. Please rename white label name without any special characters.

Get error PCLZIP_ERR_READ_OPEN_FAIL (-2) : Unable to open archive ‘part002.zip’ in wb mode when creating a backup

by Nicholas | Nov 4, 2021 | Troubleshooting

The error is caused by insufficient server disk space. To fix it, check and make sure that the available disk space of the web hosting account is at least twice the size of the website.
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