by Tony | Dec 20, 2021 | Docs, Troubleshooting
It can be because on your target site, there were both index.html and index.php after the restoration. By default, WordPress always reads the index.php, and a default WordPress install does not have the index.html file. The problem is that the target website reads...
by Tony | Dec 10, 2021 | Docs, Staging & Dev Environment Pro
Nginx has no directory-level configuration file like Apache’s .htaccess or IIS’s web.config files. All configuration has to be done at the server level by an administrator, and WordPress cannot modify the configuration, like it can with Apache or IIS. Please also see...
by Tony | Dec 4, 2021 | Docs, Troubleshooting
First make sure to add https(to be the same as your live site) to the subdomain e.g., dev.yourdomain.com when creating the subdomain or the staging site. If the problem still persists, please contact us.
by Tony | Nov 19, 2021 | Docs, Troubleshooting
The error is related to SSL certification. Please make sure you have correctly configured SSL certifications for the source and target sites. Here is a thread for how to fix the issue:...
by Nicholas | Nov 8, 2021 | Docs, Troubleshooting
Please temporarily deactivate your firewall plugin, then authenticate your cloud storage again.
by Nicholas | Nov 5, 2021 | Docs, Troubleshooting
It is because the white label name included special characters. The white label name can contain numbers, lowercase/uppercase letters, underscores and spaces only. Please rename white label name without any special characters.
