by Tony | Nov 3, 2021 | Docs, Troubleshooting
It can be because you are using a custom port for the FTP server, in that case, make sure the custom FTP port is allowed by the hosting provider.
by Tony | Nov 3, 2021 | Docs, Troubleshooting
Here are few possible causes and solutions to the problem: 1. The site is hosted on WordPress.com WordPress.com is different from WordPress.org self-hosted sites configuration, for example, the files and folders structure. And our plugin is developed based on the...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
That is because by default, our plugin splits a backup to multiple parts(200MB for each) to increase backup success rate, especially for websites with shared web hosting. However, you do have the option to finally get a single backup file by changing the following...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
The 403 error always means the access to the requested resource is forbidden, our guess is that there can be a firewall(security) on your target site that is blocking the transfer. In that case, the Manual transfer option is recommended.
by Tony | Nov 3, 2021 | Docs, Troubleshooting
It is usually because you have enabled WPvivid white label option on the source site,which has changed the wpvivid slug in the backup file name, causing the backup was not identified by the plugin. The current solution is to enable the white label(using the same brand...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
It is because you are still using a pretty old version of WPvivid Pro, which is probably causing the problem. So, it is recommended that you delete it and install the latest version of the Pro plugin(you can always download the latest version of the pro version from...
