by Tony | Nov 3, 2021 | Docs, Troubleshooting
The JSON error is usually a parsing error caused by unparseable content in the json result returned by the server after sending an ajax request, it is actually an error with the website itself rather than the plugin. When the error occurs, you can use the browser’s...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
This error is usually caused by security settings on the site, or the sever side, which are blocking the file uploading. To solve the issue, please check and change the relevant security settings on the site or the server to allow the uploading. Alternatively, you can...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
Make sure you have assigned 755 permissions to all your WordPress folders and files. After that, please install and activate the pro version again.
by Tony | Nov 3, 2021 | Docs, Troubleshooting
The backup not responding and backup timeout issue is mostly caused by insufficient server resources. So, we would recommend you to try the following WPvivid Settings first, Recommended Settings for Pro Version * If you are using the free version, please scroll down...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
The HTTP 403 is a HTTP status code meaning access to the requested resource is forbidden. The HTTP 404 means the requested resource could not be found. For both cases, our guess is that the redirection to your website is blocked by your firewall plugin after the...
by Tony | Nov 3, 2021 | Docs, Troubleshooting
The restore timeout issue is usually related to the server limits, you can try to change the following settings: In WPvivid Advanced Settings: Change PHP script execution timeout for restore to 3600 seconds(try 7200s or higher if the backup is large in size) Change...
