by Tony | Feb 14, 2022 | Troubleshooting
This error is usually caused by redirect plugins, e.g., Really Simple SSL plugin, on your website which has prevented the redirection to the site. You can try to temporarily deactivate the redirect plugin, then try it again. Normally the redirect plugin should have...
by Tony | Feb 14, 2022 | Troubleshooting
The full error message is like: “Oops, The restoration seems to have encountered a problem:( Please adjust the advanced settings before restoring and retry. Read more… Error Info:An exception has occurred. class: PDOException;msg: SQLSTATE[42000]: Syntax error or...
by Tony | Jan 22, 2022 | Troubleshooting
Here are two main causes of a slow backup process: 1. The disk I/O of the web hosting is slow. We have noticed that the disk IO of many web hosting is only 1MB/s, then theoretically backing up a 100MB website would require at least 300s. You can check the disk I/O of...
by Tony | Dec 20, 2021 | Troubleshooting
During the backup process, our plugin will compress your website data into zip files to save storage space. So it is normal that your website is, for example, 5 GB(the calculation result on WPvivid backup page) while the backup will be only 1GB. You can verify a...
by Tony | Dec 20, 2021 | Troubleshooting
It can be because on your target site, there were both index.html and index.php after the restoration. By default, WordPress always reads the index.php, and a default WordPress install does not have the index.html file. The problem is that the target website reads...
by Tony | Dec 4, 2021 | Troubleshooting
First make sure to add https(to be the same as your live site) to the subdomain e.g., dev.yourdomain.com when creating the subdomain or the staging site. If the problem still persists, please contact us.
